Outsourcing

Calling- Inbound & Outbound
We setup and operate inbound & outbound calling across customer facing processes.

  • Inbound : Customer help line
  • Outbound : Sales, cross sell, up sell, on-boarding, fulfilment


Back Office
An integrated back office set up to leverage the advantage of scale.

  • Request processing
  • Document processing
  • IT help desk
  • Fulfilment
  • Written communication


Training
Customized training modules are developed for middle management & frontline.

  • Doctor Call Care
  • Interaction skills on phone
  • "Difficult" situation’s Role plays & Post session mentoring
  • Presentation Skills
  • Team Building
  • Customer Centricity (workshop)